Terms and Conditions

 

Delivery Service

Once you place your order, it will typically be dispatched within 24 hours, though this may vary.

 After dispatch, your order should arrive within 2 to 3 business days.

Cancellations & Order Changes Policy

We understand that sometimes you may need to modify or cancel your order. Below is our policy regarding order changes and cancellations.

 Cancellations & Changes Before Dispatch

You may cancel or modify your order before it has been dispatched.

To request a cancellation or change, please contact us immediately at bengaschocolates@hotmail.com.

We will do our best to accommodate your request, but we cannot guarantee modifications if your order is already in the packing process.

No Cancellations or Changes After Dispatch

Once your order has been dispatched, we can no longer cancel or modify it.

If you no longer want the item, you may follow our return and exchange policy .

 

Responsibility for Order Accuracy

Please double-check your shipping details and item selections before completing your purchase.

We are not responsible for incorrect details entered at checkout.

 

Delivery Delays & Updates

Once your order has been dispatched, we are not responsible for any delays caused by the courier. However, we will keep you informed and provide updates on your delivery status.

 

Return & Exchange Policy 

As all boxes are made to order, we do not accept returns or exchanges. However, if your order arrives damaged, please email us at Bengaschocolates@hotmail.com within 24 hours of delivery, and we will assist you.

 

Shipping & Data Privacy

Your personal information is kept confidential and used only to process and deliver your order. We never sell your data.

For shipping, we share your name, address, and contact number with our delivery service for tracking updates.

Payments are handled by third-party providers, and we do not store your card details.

Shipping Coverage

We currently offer shipping nationwide within the UK only.